Ideas & Issues

Available on the Enterprise plan.

When users struggle with a new process, they complain in Slack or not at all. Ideas & Issues gives them a structured channel inside Salesforce, next to the releases that triggered the feedback.

Ideas

Users submit improvement ideas, vote for the ones that matter to them and discuss them in threaded comments. Statuses (from Open through Planned and In Progress to Completed or Declined) keep everyone informed about what happens with their input.

Issues

Issues work the same way, with a severity on top. Users report what broke, where, and how bad it is; votes show how many people are hit.

Comments and likes

Ideas, issues and release notes all support threaded comments, and comments can be liked. Discussion stays attached to the thing it is about.

Leaderboard and points

Contributions earn points: submitting an idea or issue, commenting, and receiving votes. The leaderboard shows the most active contributors. Admins configure the point values, or turn the leaderboard off, in Settings.

Admins can also disable Ideas or Issues entirely; when both are off, the navigation item disappears.