---
url: https://releasenotifier.beyondthecloud.dev/docs/troubleshooting.md
description: The messages you are most likely to meet, what they mean and what to click.
---

# Troubleshooting

Text in `code` is the exact message as the product or Salesforce shows it. Plain text is a symptom.

## Access

| You see                                     | Why                                                                                  | Do                                                              |
| -------------------------------------------- | ------------------------------------------------------------------------------------ | --------------------------------------------------------------- |
| Access denied on every page                  | Your user has none of the four Release Notifier permission sets.                     | Assign one in **Setup > Permission Sets**, then reload.          |
| `Your user has no Release Notifier license on this org` | The org is licensed but your user has no seat.                            | **Setup > Installed Packages > Manage Licenses > Add Users**, then reload. |
| `Release Notifier is not licensed on this org` | The org has no Release Notifier license, or it expired.                            | [Contact us](https://beyondthecloud.dev/contact) with your org id. |
| `This application is not available`          | The org's Release Notifier subscription is not active yet.                           | [Contact us](https://beyondthecloud.dev/contact) with your org id. |
| `This feature is available on the Enterprise plan` | Ideas & Issues and Banners are Enterprise features.                            | See [Plans and pricing](/pricing), or hide the item for good in **Settings**. |
| A page is missing from the left navigation   | The page needs a higher permission set (see [Setup](/docs/setup#3-assign-permission-sets)), or the feature is not on your plan or is disabled in **Settings**. | Check your permission set, your plan, then the feature toggles.   |

## Releases and visibility

| You see                                     | Why                                                                                   | Do                                                                              |
| -------------------------------------------- | --------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------- |
| A user does not see a release                | They are not in any audience assigned to it, and it is not visible to all audiences; or they have no license. | Check the release's **Audiences** step and the user's license.                    |
| Content shows in the wrong language          | The user's preferred language has no translation.                                     | Add the translation, or accept the fallback to the org default language.         |
| Users were not asked to re-acknowledge       | The edit did not change note content, so acknowledgments carried over.                 | This is by design; only changed notes reset acknowledgment.                       |

## Reminders

| You see                          | Why                                                                                    | Do                                                        |
| -------------------------------- | --------------------------------------------------------------------------------------- | ---------------------------------------------------------- |
| No reminders are going out       | **Enable reminders** in **Settings** is off. It is off by default after installation.  | Tick it; the daily job schedules itself.                   |
| Reminders feel too frequent      | Frequency is set to **Daily**.                                                         | Switch to **Every 3 Days** or **Weekly** in **Settings**.   |

## Still stuck

Email contact@beyondthecloud.dev with the page, the exact message and what you clicked. Screenshots help.